1. Definitions

1.1. "Company", "we", "us", or "our" refers to Amber Lounge Pte. Ltd., its subsidiaries, affiliates, and authorised agents.

1.2. "Client", "you", or "your" refers to the individual, group, or entity purchasing tickets, table reservations, passes, packages, suite bookings, or any other products or services from the Company.

1.3. "Event" refers to any Amber Lounge event, including but not limited to afterparties, penthouse experiences, fashion shows, yacht parties, suite hospitality, and any associated programme or activation staged by the Company in any city.

1.4. "Booking" refers to any confirmed reservation, ticket purchase, table booking, suite booking, pass purchase, or package purchase made through our website, WhatsApp, email, telephone, or any authorised sales channel.

1.5. "Booking Confirmation" means the written confirmation (including email or electronic message) issued by the Company acknowledging receipt of payment and confirming the Client's reservation.

1.6. "Event Date" means the date on which the relevant Event is scheduled to take place.

2. Acceptance of Terms

2.1. By making a Booking, accessing our website, or attending any Event, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree to any part of these terms, you must not make a Booking or attend the Event.

2.2. These Terms and Conditions constitute the entire agreement between you and the Company regarding your Booking. Any prior representations, agreements, or understandings (whether oral or written) are superseded by these terms.

2.3. The Company reserves the right to amend these Terms and Conditions at any time. The version in effect at the time of your Booking shall apply to your transaction.

2.4. You must be at least 18 years of age (or the legal drinking age in the jurisdiction of the Event, whichever is higher) to make a Booking or attend an Event.

3. Bookings and Payments

3.1. Formation of contract. A binding contract is formed between you and the Company only when: (a) the Company issues a Booking Confirmation; or (b) payment is received and processed by the Company, whichever occurs first.

3.2. Payment terms. Full payment is due at the time of Booking unless the Company agrees in writing to alternative payment arrangements. The Company accepts payment by credit card, bank transfer, and such other methods as may be specified at the time of purchase.

3.3. Currency. Prices are quoted in the local currency of the Event city (EUR for Monaco, SGD for Singapore, USD or AED for Abu Dhabi) unless otherwise stated. You are responsible for any currency conversion fees, bank charges, or foreign transaction fees imposed by your payment provider.

3.4. Taxes. All prices are exclusive of applicable taxes (including but not limited to GST, VAT, service charges, and government levies) unless expressly stated otherwise. You are responsible for all applicable taxes.

3.5. Pricing accuracy. While we endeavour to ensure that all pricing is accurate, errors may occur. The Company reserves the right to correct any pricing errors and to cancel any Booking made at an incorrect price, with a full refund issued to the Client.

3.6. Payment failure. If any payment is declined, dishonoured, or reversed, the Company reserves the right to cancel the Booking immediately and without notice. The Client shall be liable for any costs incurred by the Company as a result, including bank charges and administrative fees.

3.7. Group bookings. For table and suite bookings, the person making the Booking is personally liable for the full amount, regardless of whether payment is collected from individual members of the group.

4. Cancellation and Refund Policy

4.1. Client cancellations — Club Events, Afterparties, and Passes

(a) Cancellations made 90 or more days before the Event Date: eligible for a refund of 50% of the total amount paid, less any administrative fees.

(b) Cancellations made less than 90 days before the Event Date: no refund. The full amount paid is non-refundable.

(c) No-shows: no refund. The full amount paid is forfeited.

4.2. Client cancellations — Hospitality Events, Tables, Suites, and Penthouse Bookings

(a) All hospitality, table, suite, and Amber Penthouse bookings are non-refundable from the date of Booking Confirmation.

(b) No refund, credit, or transfer will be issued for any reason, including but not limited to change of plans, travel disruptions, visa issues, illness (except as required by applicable law), or dissatisfaction with the Event.

4.3. Written notice required. All cancellations must be submitted in writing to reservations@amberlounge.com. Verbal cancellations, social media messages, and cancellations made through unauthorised channels will not be accepted.

4.4. Refund processing. Approved refunds will be processed within 30 business days to the original payment method. The Company is not responsible for delays caused by payment providers or financial institutions.

4.5. Non-transferability. Bookings are non-transferable unless the Company agrees in writing. The Client may not resell, transfer, or assign any tickets, passes, or table reservations to any third party without the Company's prior written consent. The Company reserves the right to cancel any Booking that has been transferred without authorisation, without refund.

4.6. Name changes. Guest name changes may be accommodated at the Company's discretion and may be subject to an administrative fee. Requests must be submitted in writing at least 14 days before the Event Date.

4.7. Downgrades and modifications. Any request to downgrade a package or modify a Booking is treated as a cancellation of the original Booking and a new Booking at the applicable rate. The cancellation policy in clauses 4.1 and 4.2 applies to the original Booking.

5. Company's Right to Cancel or Modify

5.1. Event modification. The Company reserves the right to change the date, time, venue, programme, entertainment, performers, format, capacity, or any other aspect of the Event at any time without prior notice or liability.

5.2. Event cancellation by the Company. If the Company cancels an Event in its entirety (other than due to Force Majeure), the Client will be offered, at the Company's sole discretion: (a) a full refund of the amount paid; or (b) a credit towards a future Event of equivalent value; or (c) transfer to an alternative Event.

5.3. Partial modifications. Changes to entertainment, DJ lineup, performers, menu, beverage programme, venue layout, or other Event elements do not constitute cancellation and do not entitle the Client to a refund, credit, or compensation.

5.4. Right to refuse entry. The Company reserves the absolute right to refuse entry to any person, or to require any person to leave the Event, at any time and for any reason, including but not limited to: (a) failure to comply with the dress code; (b) intoxication or disorderly behaviour; (c) breach of these Terms and Conditions; (d) security concerns; (e) at the sole discretion of the Company's management or security personnel. No refund will be issued in such circumstances.

6. Force Majeure

6.1. Neither party shall be liable for any failure or delay in performing obligations under these terms caused by circumstances beyond reasonable control, including but not limited to: acts of God, pandemic, epidemic, government order, regulatory action, war, terrorism, civil unrest, natural disaster, fire, flood, earthquake, extreme weather, travel restrictions, airport or venue closure, strike, labour dispute, power failure, telecommunications failure, cyberattack, or any other event of force majeure.

6.2. In the event of Force Majeure, the Company may, at its sole discretion: (a) reschedule the Event to an alternative date; (b) offer a credit towards a future Event; or (c) issue a partial or full refund. The Company shall not be obligated to issue a full refund in Force Majeure circumstances.

6.3. The Client acknowledges that government-imposed restrictions, travel bans, quarantine requirements, and public health measures are events beyond the Company's control. The Company shall not be liable for any costs, losses, or expenses incurred by the Client as a result of such restrictions, including but not limited to flights, accommodation, visa fees, or travel insurance.

7. Conduct and Behaviour

7.1. All guests must comply with the Company's dress code, house rules, and the directions of Event staff, security, and management at all times.

7.2. The Client is responsible for the conduct of all guests in their party, including guests admitted under their table or suite booking.

7.3. The following conduct is strictly prohibited and may result in immediate removal without refund: (a) possession, use, or distribution of illegal substances; (b) aggressive, threatening, or violent behaviour; (c) harassment, discrimination, or offensive conduct; (d) damage to venue property or equipment; (e) unauthorised photography, videography, or recording for commercial purposes; (f) bringing outside food or beverages into the Event; (g) any conduct that, in the sole opinion of the Company, disrupts the experience of other guests.

7.4. The Client shall be liable for any damage to the venue, equipment, or property caused by the Client or any member of their party. The Company reserves the right to charge the Client's payment method for the cost of any such damage.

8. Liability and Disclaimers

8.1. Limitation of liability. To the maximum extent permitted by applicable law, the Company's total liability to the Client for any claim arising from or in connection with the Event or these Terms and Conditions shall not exceed the total amount paid by the Client for their Booking.

8.2. Exclusion of consequential loss. The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of business, loss of enjoyment, travel costs, accommodation costs, or any other costs or losses arising from or in connection with the Event.

8.3. Personal property. The Company is not responsible for the loss, theft, or damage of any personal property, valuables, or belongings at the Event. Guests attend at their own risk.

8.4. Personal injury. While the Company takes reasonable precautions to ensure guest safety, attendance at the Event is at the Client's own risk. The Company is not liable for any personal injury, illness, or death arising from or in connection with the Event, except where caused by the Company's gross negligence or wilful misconduct.

8.5. Third-party services. The Company is not liable for any third-party services, including but not limited to transportation, accommodation, catering subcontractors, venue facilities, or payment processing services.

8.6. Website disclaimer. The content on our website is provided for general information purposes only. While we endeavour to keep information accurate and up to date, the Company makes no warranties or representations regarding the completeness, accuracy, or reliability of any information on the website. Images are for illustrative purposes and may not reflect the exact Event experience.

9. Intellectual Property

9.1. All trademarks, logos, brand names, images, videos, content, and materials associated with Amber Lounge are the exclusive property of Amber Lounge Pte. Ltd. or its licensors and are protected by applicable intellectual property laws.

9.2. You may not use, reproduce, distribute, or create derivative works from any Amber Lounge intellectual property without the Company's prior written consent.

9.3. Amber Lounge is not associated with, endorsed by, or affiliated with Formula One, the FIA, or any Grand Prix organiser.

10. Photography, Videography, and Content

10.1. By attending the Event, you consent to being photographed, filmed, or recorded by the Company or its authorised photographers and videographers. Such content may be used by the Company for marketing, promotional, editorial, and commercial purposes across any medium, without compensation to you.

10.2. If you do not wish to be photographed or filmed, you must notify Event staff in writing prior to the Event. The Company will make reasonable efforts to accommodate such requests but cannot guarantee exclusion from all content.

10.3. Personal photography and videography for non-commercial purposes is permitted unless otherwise stated. The use of professional recording equipment, drones, or equipment intended for commercial use is strictly prohibited without prior written authorisation.

11. Data Protection and Privacy

11.1. The Company collects, uses, and processes personal data in accordance with our Privacy Policy and applicable data protection laws, including the Singapore Personal Data Protection Act 2012 (PDPA).

11.2. By making a Booking, you consent to the Company collecting and processing your personal data for the purposes of fulfilling your Booking, communicating with you regarding the Event, and sending marketing communications (which you may opt out of at any time).

11.3. The Company will not sell or rent your personal data to third parties. Your data may be shared with authorised service providers, payment processors, and venue partners solely for the purpose of delivering the Event and related services.

12. Indemnification

12.1. The Client agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or in connection with: (a) the Client's breach of these Terms and Conditions; (b) the Client's conduct or the conduct of their guests at the Event; (c) any claim by a third party arising from the Client's actions or omissions; (d) the Client's violation of any applicable law, regulation, or third-party right.

13. Dispute Resolution

13.1. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation between the parties.

13.2. If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Arbitration Rules in force at the time of the arbitration.

13.3. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. The arbitral award shall be final and binding on both parties.

13.4. Nothing in this clause prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction.

14. Governing Law

14.1. These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Singapore.

14.2. The parties submit to the non-exclusive jurisdiction of the courts of Singapore.

15. Severability

15.1. If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by any court or tribunal of competent jurisdiction, that provision shall be severed from these terms and the remaining provisions shall continue in full force and effect.

16. Waiver

16.1. No failure or delay by the Company in exercising any right under these Terms and Conditions shall operate as a waiver of that right. A single or partial exercise of any right shall not preclude any other or further exercise of that right or any other right.

17. Entire Agreement

17.1. These Terms and Conditions, together with the Privacy Policy and any Booking Confirmation, constitute the entire agreement between the parties and supersede all prior agreements, representations, or understandings, whether oral or written.

18. Contact

For any questions regarding these Terms and Conditions, please contact:

19. Chargeback and Payment Dispute Policy

19.1. Acknowledgement of no-refund policy. By completing a Booking, the Client expressly acknowledges and agrees that: (a) the cancellation and refund terms set out in Section 4 have been read, understood, and accepted; (b) the Client has had the opportunity to review these terms before making payment; (c) the Booking constitutes a binding purchase commitment subject to these Terms and Conditions.

19.2. Pre-purchase consent. The Company's payment process requires the Client to actively confirm acceptance of the no-refund policy prior to payment processing. This consent is recorded and retained as evidence of the Client's agreement.

19.3. Prohibited chargebacks. The Client agrees not to initiate a chargeback, payment dispute, or payment reversal with their bank, credit card provider, or payment processor in respect of any Booking where: (a) the Event was delivered substantially as described; (b) the Client attended, or failed to attend, the Event; (c) the Client's cancellation falls within the non-refundable period under Section 4; (d) the Client was refused entry under Section 5.4 for breach of these terms.

19.4. Chargeback costs. In the event that the Client initiates a chargeback or payment dispute in breach of clause 19.3: (a) the Client shall be liable to the Company for the full original Booking amount; (b) the Client shall be liable for all chargeback processing fees, bank fees, and administrative costs incurred by the Company (typically USD 25-100 per chargeback); (c) the Company may charge an additional administrative fee of SGD 250 (or equivalent) per dispute; (d) the Company reserves the right to refer the outstanding debt to a collection agency or commence legal proceedings to recover all amounts owed, including legal costs on an indemnity basis.

19.5. Fraudulent chargebacks. The Client acknowledges that initiating a chargeback for a service that was delivered, or where the Client agreed to a non-refundable purchase, may constitute fraud. The Company reserves the right to report fraudulent chargebacks to the relevant authorities and to share the Client's details with fraud prevention databases and industry networks.

19.6. Permanent exclusion. Any Client who initiates a chargeback or payment dispute in breach of these terms will be permanently excluded from all future Amber Lounge events. The Company reserves the right to share the Client's name and details with affiliated venues, promoters, and industry partners for fraud prevention purposes.

19.7. Evidence retention. The Company retains records of all Bookings, payment confirmations, terms acceptance, correspondence, check-in records, and attendance data. These records may be submitted to payment processors, banks, and arbitration bodies in the event of a chargeback dispute.

19.8. Booking Confirmation as receipt of service commitment. The Client acknowledges that the Booking Confirmation constitutes the Company's commitment to deliver the Event as described, and the Client's obligation to pay in full. Receipt of the Booking Confirmation by the Client constitutes acknowledgement that the service has been committed and resources allocated on the Client's behalf.

20. Ticket Delivery and Check-In

20.1. Electronic tickets. All tickets, passes, and booking confirmations are delivered electronically to the email address provided by the Client at the time of Booking. The Client is responsible for ensuring the accuracy of the email address provided.

20.2. Acknowledgement of receipt. The Client is deemed to have received their ticket upon the Company's electronic delivery to the provided email address. Non-receipt due to incorrect email address, spam filters, or full mailboxes is the Client's responsibility.

20.3. Check-in. All guests must check in at the Event entrance with valid photo identification matching the name on the Booking. Check-in constitutes confirmation of attendance and delivery of service.

20.4. No-show. Failure to check in does not constitute non-delivery of service. The Company's obligation is to make the Event available to the Client. The Client's decision not to attend does not entitle them to a refund or chargeback.

21. Representations and Warranties

21.1. By making a Booking, the Client represents and warrants that: (a) the Client has the legal capacity and authority to enter into these terms; (b) the payment method used belongs to the Client or the Client has the cardholder's authorisation to use it; (c) all information provided is accurate and complete; (d) the Client has read, understood, and agrees to be bound by these Terms and Conditions, including the cancellation and no-refund provisions; (e) the Client understands that the Event is a live entertainment experience and that specific elements (including but not limited to performers, set times, menu items, and guest lists) are subject to change without notice; (f) the Client will not initiate a chargeback or payment dispute except in cases of genuine unauthorised use of their payment method.

These Terms and Conditions are effective as of 29 June 2026.